IPCHS. Integrated People-Centred Health Services

Publications

 
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July 3, 2020 Global

Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

This paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled care; the paper develops a research agenda to leverage service design research for healthcare transformation.

Source:

Journal of Service Management