Designing digital services around users’ needs

This workshop will focus on how the NHS and social care can use the principles of user-centred design to create digital services that transform people's outcomes and experience of health and social care.

Who should attend

Health and social care professionals, patient representatives, and designers who are interested in how to create digitally-led services that improve health and care services for users.

What you'll gain from the workshop

Lessons from digital health projects

You'll hear from a number of digital health service projects who will share the success factors needed to develop user-centred digital services:

NHS.UK on designing digital services for an audience of everyone

HealthUnlocked will share their experience of creating a social network for health

Best Beginnings Baby Buddy app on designing a digital service in collaboration with experts and users, particularly those least likely to engage with traditional forms of health information

SH ...

Talking leadership: clinicians leading transformational change

Taj Hassan, Consultant in Emergency Medicine at Leeds Teaching Hospitals NHS Trust, and President, Royal College of Emergency Medicine, answers some questions about how clinicians are contributing to transformational change in the NHS

Shared Decision Making to Improve Care and Reduce Costs

Asleeper provision of the Affordable Care Act (ACA) encourages greater use of shared decision making in health care. For many health situations in which there's not one clearly superior course of treatment, shared decision making can ensure that medical care better aligns with patients' preferences and values. Shared decision making has the potential to provide numerous benefits for patients, clinicians, and the health care system, including increased patient knowledge, less anxiety over the care process, improved health outcomes, reductions in unwarranted variation in care and costs, and greater alignment of care with patients' values.

Care Redesign Survey: To Improve Chronic Disease Care, Change the Payment Model

Many health care organizations are reasonably effective in treating chronic diseases, but they are limited from doing better by fee-for-service payment, which remains the predominant payment model in the United States. The latest NEJM Catalyst Insights Council report serves as a snapshot in time, showing the intent of health care providers to be proactive in treating chronic disease, but limitations in their ability to address population health

A 10 Step Framework to Implement Integrated Care for Older Persons

An aging population, whose multi-morbidities and risk of frailty increase with age results in significant health and social care consumption. Increasing complexity amplifies fragmentation of care and results in sub optimal care outcomes. There is growing evidence base supporting effective service responses for older persons. These typically include multidisciplinary, community based teams providing services in or near to the older person’s home (the ‘what’). However, examples of systemic implementation are confined to smaller regions notably in Catalonia (Spain), Scotland and Singapore. This reflects the fact that the implementation of integrated care is problematic at scale. The need to attend to methods that support high autonomy professionals tasked with local implementation (the ‘who’) is a neglected area. This paper proposes a framework to implementing integrated care for older persons. In addition, it offers some initial empirical evidence that this approach has utility among managers and clinicians. In doing so seeks ...

National Forum on Integrated Care in Ireland (NFICI) 2020

In light of the current COVID-19 pandemic and the travel restrictions in place, we regretfully inform you that the National Forum on Integrated Care in Ireland has been cancelled.

IFIC Ireland in association with the International Foundation for Integrated Care (IFIC), the UCD Centre for Integrated Care and Improvement Studies (UCD CICIS) and the Health Service Executive (HSE) Ireland presents “Transforming Health and Social Care in Ireland: Delivering Lifelong People-centred Care” on Wednesday, 6 May 2020 in O’Reilly Hall University College Dublin. The forum is attended by up to 300 delegates from across Ireland and Northern Ireland and includes Health and Social Care Services Mangers, Clinicians and System leads, Academics leading in the field of integrated care, and a wide range of not for profit patient representative organisations and private sector providers of care services.